How is McKeever Health handling therapy services during Covid-19?

McKeever Health has remained committed to the community by providing counseling and psychotherapy services during the COVID-19 pandemic through a telehealth platform. For the safety of all our patients and clinicians, we have complied strictly with the CDC’s recommendations. We have continued seeing our patients using confidential, video-conferencing software that is HIPAA-compliant.

We will begin to transition to a hybrid practice with both on-ground AND telehealth services. We will strongly encourage our medically at-risk and immunocompromised patients to continue counseling and psychotherapy through the telemedicine platform. However, we understand that some patients (by the nature of their clinical concerns, developmental level, or need for psychological assessment) may not readily translate to a telemedicine platform. These clients will begin a slow and safe transition back to in-office services.

We will use a risk-reduction model to keep everyone safe. Our approach will include:

• Strict social distancing on-site
• Clinicians and patients wearing protective face masks
• Open windows to permit airflow.
• Regular disinfecting of offices
• Staggered schedules to prevent crowding of our office spaces.

How will I know if McKeever Health is right for me?

Your choice of therapist is important. We believe that most people will benefit from therapy or counseling, but not every therapist will be the right fit for you. Often the best way to find out if you will connect with a new therapist is to make an appointment. It might take two or three sessions to know for sure if they are the right person for you.

Psychology Today suggests asking yourself these questions about a new therapist:

Do you find the therapist trustworthy? Do they make you feel comfortable or safe?

Do they have expertise working with issues like yours?

How available is the therapist? Do their hours fit into your schedule?

What kind of services do you offer?

MHCS offers individual, family, couple, sibling, and group therapy. We offer psychological evaluations for concerns regarding Autism, ADHD, learning disorders, and dementia.

We can assist you with:

• Relational or marital issues
• Family conflict
• Personal growth and self-esteem
• Gender identity
• Survivors of abuse
• Anxiety and depression
• Work-related issues
• Adjusting to life transitions
• Postpartum challenges
• Grief and loss
• Academic concerns, including IEP
• Pain management

What is the process for a new client?

If you have questions about our practice, availability, or location, you can call us at (708) 719-1970 or email Drkmckeever@mckeeverhealth.com

To start with our intake process, please send a clear front and back copy of your insurance card, along with your full name and date of birth via email, and our staff will assist you with the next steps.

New clients will complete the intake and consent to treatment forms. After you finish these documents online, you can make an appointment with the doctor of your choice.

What is your cancellation policy?

A canceled appointment hurts three people: you, your therapist, and another client who could have utilized your time slot. Therapy sessions are scheduled in advance, and that time is reserved exclusively for our clients. When a session is canceled without adequate notice, we cannot fill this time slot by offering it to another current client, a client on the waitlist, or a client with a clinical emergency.

Clients with two or more late no shows within a six-month period will be immediately discharged and referred elsewhere. Clients who are unsure if they can commit to one hour of weekly therapy should seek services elsewhere.

Please note that your therapist cannot charge you or your insurance for missed sessions or late cancellations. This means that your appointment slot could have been filled with a client who paid. However, your therapist will lose money or the opportunity to schedule another client if you cancel late or do not show up.